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Trusted by Edmonton Homeowners • Serving Edmonton & Surrounding Areas • We Call Back in 15 Minutes

Privacy Policy

Last updated: 2026-04-01

1. Information We Collect

When you use our website or contact us for appliance repair services, we may collect:

  • Contact information: name, phone number, email address
  • Service information: appliance type, issue description, service address
  • Usage data: pages visited, time on site, browser type (via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

  • Contact you regarding your appliance repair request
  • Schedule service appointments
  • Send confirmation and follow-up communications
  • Improve our website and services

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Contact Form Data

When you submit a contact form on our website, your information is transmitted securely and stored only long enough to process your service request. We retain service records for billing and warranty purposes in accordance with Alberta privacy law.

4. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site. This service may set cookies on your device. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use Google Tag Manager to manage marketing tags. These tools collect anonymized data about site usage but do not collect personally identifiable information without your consent.

5. Your Rights (PIPEDA / Alberta PIPA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for non-essential uses of your information
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. All form submissions are transmitted over encrypted HTTPS connections.

7. Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, contact us at: